Terms of Service

You must be at least 16 years old and able to form a binding contract. You sign in with a one-time email code or with Google; keep access to that email or Google account secure, because anyone holding it can reach your workspace. You are responsible for everything done under your account and by the people you invite to it. Tell us promptly at privacy@app.boomtown.so if you believe an account has been used without permission.

One account can own or belong to several workspaces, and a workspace can have workspaces beneath it. The owner of a workspace controls who may reach it and what they may do there, and can remove a member at any time. An administrator of a parent workspace can reach the workspaces beneath it. Removing a member ends their access; it does not delete the work they did.

The contacts, bookings, documents, files, messages and other records in your workspace are yours. We process them only to provide the Service to you, on your instructions, and we do not sell them or use them to advertise to anyone.

Because those records are usually about your customers, you are the controller of them and we are your processor. You are responsible for having a lawful basis to collect and use them, for telling the people concerned what you do with their information, for your own privacy policy, and for answering their requests — we will give you the access, export and deletion tools to do so, and help where a request reaches us instead. You must not put special-category data into Boomtown — health records, government identifiers, full payment card numbers — unless we have agreed in writing that the Service is suitable for it.

You grant us the limited licence needed to host, store, back up, transmit and display your content in order to operate the Service. That licence exists for no other purpose and ends when the content or the account is deleted.

You may connect third-party accounts — Gmail, Google Calendar, Google Contacts, Google Sheets, Google Business Profile, YouTube and others — to a workspace. By connecting one you confirm you are entitled to grant that access, including where the account belongs to your employer or a shared company mailbox, and you accept that the provider’s own terms continue to apply to it. We use each connection only for the feature it was connected for, as set out in our Privacy Policy. You can disconnect at any time, and we are not responsible for a provider changing, restricting or withdrawing its API.

Boomtown sends email and text messages, publishes websites and takes electronic signatures on your behalf. You are responsible for what goes out under your name: for having consent to contact the people you contact, for honouring unsubscribes, and for complying with the law that applies to it — including anti-spam and telemarketing rules such as CAN-SPAM, CASL and the TCPA, and the rules for electronic signatures in your jurisdiction. We may suspend sending from an account that generates a level of complaints, bounces or abuse reports that threatens delivery for everyone.

You agree not to use Boomtown to:

• send spam or unsolicited bulk messages, or to run scams, phishing or deceptive offers;
• harass, threaten or harm anyone, or publish hateful, discriminatory or violent material;
• store or share material that is illegal, or that sexualises a minor;
• infringe anyone’s intellectual property, privacy or other rights;
• impersonate a person or organisation, or misrepresent an affiliation;
• upload malware, probe or disrupt the Service, evade its limits, or reach another workspace’s data; or
• scrape or resell the Service, or use it to build a competing product.

You are also responsible for the people you invite, and for following any rules the owner of a workspace you join has set for it.

Paid plans are billed in advance for the period you choose and are not refundable except where the law requires or we say otherwise in writing. Fees exclude taxes, which you owe in addition. We may change our prices with at least 30 days’ notice, taking effect at your next renewal. If a payment fails we may suspend the Service after notice; if it stays unpaid we may close the account and delete its content. Where you take payments from your own customers through Boomtown, that money is yours and our payment processor’s terms apply to it — we are not a party to the sale.

We work to keep Boomtown available, but it is not offered with an uptime guarantee unless we have agreed one with you in writing. We release changes continuously, and we may add, change or remove features. If we retire something you rely on, or make a change that materially reduces the Service, we will give reasonable notice and, where practical, a way to export what is affected.

The Service itself — the Boomtown software, design and brand — is ours and is protected by intellectual-property law. These Terms grant you the right to use the Service as intended and nothing more; they give you no right to our name, logo or software. Feedback you send us we may use freely, without obligation to you.

You may leave a workspace or delete your account at any time from Settings. We may suspend or terminate access that breaches these Terms, that puts the Service or other customers at risk, or that we are required to stop by law — with notice where we reasonably can, and immediately where we cannot. On termination your right to use the Service ends; export your content first, because after a short recovery window it is deleted. Provisions that should survive by their nature — fees owed, disclaimers, limitation of liability, indemnities and governing law — continue to apply.

The Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that it will be uninterrupted, error-free or secure, that every message will be delivered, or that content created by its users or generated by its AI features is accurate. Output from an AI feature is a suggestion — review it before you rely on it, and never treat it as legal, tax, financial or medical advice.

To the fullest extent permitted by law, Boomtown will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data, arising from your use of the Service. Our total liability for all claims relating to the Service is limited to the amount you paid us in the 12 months before the claim, or USD 100, whichever is greater. Nothing here limits liability that cannot be limited by law.

You will indemnify and hold Boomtown harmless from claims, damages and expenses arising out of your content, the messages you send, the websites you publish, your use of the Service, or your breach of these Terms or of anyone’s rights.

We may update these Terms. When we do, we will move the effective date at the top of this page, and for material changes we will give notice in the application before they take effect. Continuing to use the Service after that means you accept the revised Terms.

These Terms are governed by the laws applicable where Boomtown is operated, without regard to conflict-of-law rules, and you agree to the exclusive jurisdiction of the courts located there — except where your local law gives you the right to bring a claim elsewhere, which these Terms do not remove.

Questions about these Terms? Email privacy@app.boomtown.so. Our Privacy Policy is at app.boomtown.so/privacy.